About
The people you will actually be working with.
A small team is the product, not a constraint. On a typical engagement you will work with the same two or three people from intake through closeout — and the Managing Director takes the first call.
Daniel G. Guerra Jr.
Managing Director, iiCME
Daniel oversees client experience and partnership strategy at iiCME, guiding faculty, societies, and institutions through complex CME processes. He brings two decades of leadership at the intersection of business strategy and impact, and as CEO of Altus Inc. he builds companies in health, education, and community development. An inaugural Stanford Latino Entrepreneurship Initiative Fellow, he is on first calls with new clients personally — which is possible only because iiCME has stayed small.
Kelly Kraines, CHCP
Director of Accreditation & Compliance Services
Kelly leads accreditation and compliance operations: needs assessment documentation, faculty disclosure and conflict-of-interest review, content review against the Standards for Integrity and Independence, credit designation, and PARS and MOC reporting. She is the person who tells a client which of their deadlines are genuinely fixed.
Elicia Heaston
Client Success Manager
Elicia runs the day-to-day of live engagements — disclosure chasing, learner registration, credit claiming, certificates, and the closeout reporting clients hand to their boards. For most clients she is the person they actually talk to most.
Direct access
Reach the person who decides.
On a team this small, the people on this page are the ones who make the decisions on your activity.
If you would rather start with a conversation than a form, book the first call, or email client.support@iicme.com and your note goes to the person whose role matches your question.
Who to ask about what
- Scope, fees, and fit — Daniel G. Guerra Jr.
- Accreditation requirements and compliance — Kelly Kraines, CHCP
- An activity already in flight — Elicia Heaston
- Platform, LMS, and partner applications — the Altus operations team
Next step
Or just take the first call.
Thirty minutes, no preparation needed, and you will be talking to someone who will still be on your account in month six.